Your busiest technician isn’t always your most profitable.
Baltimore and York County HVAC shops live in ServiceTitan for dispatch and QuickBooks for payroll—but nobody paints a heatmap of which techs are burning warranty hours on which days of the week.
Crew-week profitability at a glance—before you rewrite the on-call rotationGreen = above shop target for loaded margin per dispatch hour; amber = tight; red = warranty or callbacks eating the day.
Dispatch board, invoices, and tech pay. One crew-week heatmap.
Your operational data
- Dispatch records (jobs, drive time, duration)
- Invoicing & parts cost
- Technician pay and commission structure
- Optional: callbacks and warranty claims
- Typical stack we stitch: ServiceTitan or Housecall Pro, QuickBooks, and a dispatch whiteboard
Honest profit signal
- True profit-per-hour by technician and by job type
- Callback and rework cost surfaced automatically
- Weekly “stop doing these jobs” list
- Coaching opportunities flagged, not hidden
Operators who run the board
- HVAC, plumbing, electrical shops with 5–50 techs
- Service managers and owner-operators
- Multi-shop groups across Baltimore, Harford, Howard, and Chester Counties
- PE-backed home services roll-ups
A Monday brief for the service manager.
AI reads technician notes, callbacks, warranty language, and dispatch comments into clean categories so the real profit-per-hour story is obvious before trucks roll.
- Eli W. stayed busy but callback-heavy. Warranty follow-ups and revisit labor dragged profit-per-hour into the bottom quartile.
- Tune-up routes are filling the board but underperforming install follow-ups on true margin once drive time is included.
- Three jobs tagged as “customer education” in notes are actually repeat-issue callbacks; review dispatch coding this week.
Recommended action: Fix dispatch coding and spend ride-alongs on two techs before chasing more low-margin route volume.
For shops trying to picture what this actually is.
If you already have dispatch software, accounting software, and a pile of spreadsheets, AnthroSync is usually the layer that makes those systems tell one clear operating story.
Do you replace our existing field-service software?
Usually no. We connect the tools you already use and fill the gaps between dispatch, invoicing, payroll, callbacks, and reporting.
What kind of shop is this for?
HVAC, plumbing, electrical, and other field-service operators with enough repeat work, technicians, and margin pressure that spreadsheets and manual reporting are slowing decisions down.
What does the first project usually look like?
One focused bottleneck: estimate-vs-actual, tech profitability, callback tracking, QuickBooks cleanup, scheduling visibility, or a weekly owner dashboard.
Do we need clean data before starting?
No. Part of the work is finding where the data lives, cleaning what matters, and designing a workflow your team can keep using.
Where does AI fit?
Only where it helps the operating workflow: classifying messy job notes, summarizing weekly changes, or running bounded what-if scenarios against your own numbers.
What does success look like?
Less duplicate entry, faster quoting and reporting, fewer errors, and a clearer view of which techs, job types, routes, and customers are actually profitable.
Want this built for your shop?
We'll start with a short look at your dispatch data and tell you exactly what it would surface.